Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17657
VM0017657Goldmember17657@example.test · +601110017657 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
2,849
Current loyalty balance
Lifetime Spend
RM 3,562
Across 30 visits
Total Visits
30
Since 2025-02-13
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,849 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 12
Outlet purchase
2026-07-08 · Member activity · RM 82.50
App session
2026-06-26 · OPLUMO Outlet 12
Points credited
2026-06-14 · Member activity · RM 93.50
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 12
Outlet purchase
2026-05-21 · Member activity · RM 104.50
Points credited
2026-05-09 · OPLUMO Outlet 12
Outlet purchase
2026-04-27 · Member activity · RM 115.50