Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17633
VM0017633Goldmember17633@example.test · +601110017633 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
2,684
Current loyalty balance
Lifetime Spend
RM 3,356
Across 18 visits
Total Visits
18
Since 2025-08-11
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
118d
2026-06-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,684 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 5
Outlet purchase
2026-06-01 · Member activity · RM 117.00
App session
2026-05-20 · OPLUMO Outlet 5
Points credited
2026-05-08 · Member activity · RM 132.60
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 5
Outlet purchase
2026-04-14 · Member activity · RM 148.20
Points credited
2026-04-02 · OPLUMO Outlet 5
Outlet purchase
2026-03-21 · Member activity · RM 163.80