Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17612
VM0017612Goldmember17612@example.test · +601110017612 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
4,394
Current loyalty balance
Lifetime Spend
RM 5,493
Across 31 visits
Total Visits
31
Since 2025-03-30
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
18d
2026-09-21
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,394 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-21 · OPLUMO Outlet 1
Outlet purchase
2026-09-09 · Member activity · RM 120.00
App session
2026-08-28 · OPLUMO Outlet 1
Points credited
2026-08-16 · Member activity · RM 136.00
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 1
Outlet purchase
2026-07-23 · Member activity · RM 152.00
Points credited
2026-07-11 · OPLUMO Outlet 1
Outlet purchase
2026-06-29 · Member activity · RM 168.00