Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17540
VM0017540Membermember17540@example.test · +601110017540 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
267
Current loyalty balance
Lifetime Spend
RM 334
Across 2 visits
Total Visits
2
Since 2026-04-26
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
148d
2026-05-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
267 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 14
Outlet purchase
2026-05-02 · Member activity · RM 114.00
App session
2026-04-20 · OPLUMO Outlet 14
Points credited
2026-04-08 · Member activity · RM 129.20
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 14
Outlet purchase
2026-03-15 · Member activity · RM 144.40
Points credited
2026-03-03 · OPLUMO Outlet 14
Outlet purchase
2026-02-19 · Member activity · RM 159.60