Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17515
VM0017515Platinummember17515@example.test · +601110017515 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
6,503
Current loyalty balance
Lifetime Spend
RM 8,130
Across 42 visits
Total Visits
42
Since 2024-05-16
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
138d
2026-05-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,503 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 6
Outlet purchase
2026-05-12 · Member activity · RM 119.25
App session
2026-04-30 · OPLUMO Outlet 6
Points credited
2026-04-18 · Member activity · RM 135.15
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 6
Outlet purchase
2026-03-25 · Member activity · RM 151.05
Points credited
2026-03-13 · OPLUMO Outlet 6
Outlet purchase
2026-03-01 · Member activity · RM 166.95