Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 17505
VM0017505Platinummember17505@example.test · +601110017505 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted Out
Points Balance
4,883
Current loyalty balance
Lifetime Spend
RM 6,104
Across 39 visits
Total Visits
39
Since 2024-09-21
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,883 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 13
Outlet purchase
2026-07-25 · Member activity · RM 99.00
App session
2026-07-13 · OPLUMO Outlet 13
Points credited
2026-07-01 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 13
Outlet purchase
2026-06-07 · Member activity · RM 125.40
Points credited
2026-05-26 · OPLUMO Outlet 13
Outlet purchase
2026-05-14 · Member activity · RM 138.60