Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17504
VM0017504Platinummember17504@example.test · +601110017504 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
6,941
Current loyalty balance
Lifetime Spend
RM 8,677
Across 44 visits
Total Visits
44
Since 2024-03-11
Average Order Value
RM 167
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
168d
2026-04-24
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,941 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 12
Outlet purchase
2026-04-12 · Member activity · RM 125.25
App session
2026-03-31 · OPLUMO Outlet 12
Points credited
2026-03-19 · Member activity · RM 141.95
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 12
Outlet purchase
2026-02-23 · Member activity · RM 158.65
Points credited
2026-02-11 · OPLUMO Outlet 12
Outlet purchase
2026-01-30 · Member activity · RM 175.35