Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17492
VM0017492Goldmember17492@example.test · +601110017492 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,555
Current loyalty balance
Lifetime Spend
RM 4,444
Across 40 visits
Total Visits
40
Since 2024-07-14
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
115d
2026-06-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,555 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 17
Outlet purchase
2026-06-04 · Member activity · RM 69.75
App session
2026-05-23 · OPLUMO Outlet 17
Points credited
2026-05-11 · Member activity · RM 79.05
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 17
Outlet purchase
2026-04-17 · Member activity · RM 88.35
Points credited
2026-04-05 · OPLUMO Outlet 17
Outlet purchase
2026-03-24 · Member activity · RM 97.65