Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 17485
VM0017485Membermember17485@example.test · +601110017485 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
870
Current loyalty balance
Lifetime Spend
RM 1,088
Across 11 visits
Total Visits
11
Since 2026-02-09
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
62d
2026-08-08
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
870 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 10
Outlet purchase
2026-07-27 · Member activity · RM 67.50
App session
2026-07-15 · OPLUMO Outlet 10
Points credited
2026-07-03 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 10
Outlet purchase
2026-06-09 · Member activity · RM 85.50
Points credited
2026-05-28 · OPLUMO Outlet 10
Outlet purchase
2026-05-16 · Member activity · RM 94.50