Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17431
VM0017431Membermember17431@example.test · +601110017431 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
899
Current loyalty balance
Lifetime Spend
RM 1,124
Across 34 visits
Total Visits
34
Since 2024-10-06
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
899 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 7
Outlet purchase
2026-05-11 · Member activity · RM 32.25
App session
2026-04-29 · OPLUMO Outlet 7
Points credited
2026-04-17 · Member activity · RM 36.55
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 7
Outlet purchase
2026-03-24 · Member activity · RM 40.85
Points credited
2026-03-12 · OPLUMO Outlet 7
Outlet purchase
2026-02-28 · Member activity · RM 45.15