Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17420
VM0017420Goldmember17420@example.test · +601110017420 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,168
Current loyalty balance
Lifetime Spend
RM 3,960
Across 35 visits
Total Visits
35
Since 2025-01-29
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
6d
2026-10-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,168 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-03 · OPLUMO Outlet 13
Outlet purchase
2026-09-21 · Member activity · RM 105.00
App session
2026-09-09 · OPLUMO Outlet 13
Points credited
2026-08-28 · Member activity · RM 119.00
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 13
Outlet purchase
2026-08-04 · Member activity · RM 133.00
Points credited
2026-07-23 · OPLUMO Outlet 13
Outlet purchase
2026-07-11 · Member activity · RM 147.00