Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17408
VM0017408Goldmember17408@example.test · +601110017408 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
3,715
Current loyalty balance
Lifetime Spend
RM 4,645
Across 31 visits
Total Visits
31
Since 2024-10-29
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,715 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 1
Outlet purchase
2026-04-10 · Member activity · RM 120.00
App session
2026-03-29 · OPLUMO Outlet 1
Points credited
2026-03-17 · Member activity · RM 136.00
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 1
Outlet purchase
2026-02-21 · Member activity · RM 152.00
Points credited
2026-02-09 · OPLUMO Outlet 1
Outlet purchase
2026-01-28 · Member activity · RM 168.00