Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17345
VM0017345Silvermember17345@example.test · +601110017345 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
1,718
Current loyalty balance
Lifetime Spend
RM 2,149
Across 34 visits
Total Visits
34
Since 2024-09-03
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
172d
2026-04-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,718 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 6
Outlet purchase
2026-04-08 · Member activity · RM 38.25
App session
2026-03-27 · OPLUMO Outlet 6
Points credited
2026-03-15 · Member activity · RM 43.35
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 6
Outlet purchase
2026-02-19 · Member activity · RM 48.45
Points credited
2026-02-07 · OPLUMO Outlet 6
Outlet purchase
2026-01-26 · Member activity · RM 53.55