Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 17340
VM0017340Silvermember17340@example.test · +601110017340 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,926
Current loyalty balance
Lifetime Spend
RM 2,408
Across 19 visits
Total Visits
19
Since 2025-10-04
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
46d
2026-08-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,926 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 1
Outlet purchase
2026-08-12 · Member activity · RM 107.25
App session
2026-07-31 · OPLUMO Outlet 1
Points credited
2026-07-19 · Member activity · RM 121.55
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 1
Outlet purchase
2026-06-25 · Member activity · RM 135.85
Points credited
2026-06-13 · OPLUMO Outlet 1
Outlet purchase
2026-06-01 · Member activity · RM 150.15