Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17312
VM0017312Silvermember17312@example.test · +601110017312 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
1,353
Current loyalty balance
Lifetime Spend
RM 1,692
Across 25 visits
Total Visits
25
Since 2025-03-22
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
134d
2026-05-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,353 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 7
Outlet purchase
2026-05-16 · Member activity · RM 50.25
App session
2026-05-04 · OPLUMO Outlet 7
Points credited
2026-04-22 · Member activity · RM 56.95
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 7
Outlet purchase
2026-03-29 · Member activity · RM 63.65
Points credited
2026-03-17 · OPLUMO Outlet 7
Outlet purchase
2026-03-05 · Member activity · RM 70.35