Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17311
VM0017311Silvermember17311@example.test · +601110017311 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,119
Current loyalty balance
Lifetime Spend
RM 1,400
Across 37 visits
Total Visits
37
Since 2024-08-03
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
149d
2026-05-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,119 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 6
Outlet purchase
2026-05-01 · Member activity · RM 26.25
App session
2026-04-19 · OPLUMO Outlet 6
Points credited
2026-04-07 · Member activity · RM 29.75
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 6
Outlet purchase
2026-03-14 · Member activity · RM 33.25
Points credited
2026-03-02 · OPLUMO Outlet 6
Outlet purchase
2026-02-18 · Member activity · RM 36.75