Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 17305
VM0017305Goldmember17305@example.test · +601110017305 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
2,978
Current loyalty balance
Lifetime Spend
RM 3,723
Across 32 visits
Total Visits
32
Since 2024-11-28
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
122d
2026-06-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,978 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 17
Outlet purchase
2026-05-28 · Member activity · RM 95.25
App session
2026-05-16 · OPLUMO Outlet 17
Points credited
2026-05-04 · Member activity · RM 107.95
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 17
Outlet purchase
2026-04-10 · Member activity · RM 120.65
Points credited
2026-03-29 · OPLUMO Outlet 17
Outlet purchase
2026-03-17 · Member activity · RM 133.35