Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17300
VM0017300Silvermember17300@example.test · +601110017300 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,350
Current loyalty balance
Lifetime Spend
RM 2,938
Across 25 visits
Total Visits
25
Since 2025-04-06
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
119d
2026-06-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,350 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 12
Outlet purchase
2026-05-31 · Member activity · RM 112.50
App session
2026-05-19 · OPLUMO Outlet 12
Points credited
2026-05-07 · Member activity · RM 127.50
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 12
Outlet purchase
2026-04-13 · Member activity · RM 142.50
Points credited
2026-04-01 · OPLUMO Outlet 12
Outlet purchase
2026-03-20 · Member activity · RM 157.50