Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 17290
VM0017290Goldmember17290@example.test · +601110017290 · Preferred outlet: OPLUMO Outlet 2
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,526
Current loyalty balance
Lifetime Spend
RM 5,658
Across 42 visits
Total Visits
42
Since 2024-08-14
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,526 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 2
Outlet purchase
2026-08-10 · Member activity · RM 99.00
App session
2026-07-29 · OPLUMO Outlet 2
Points credited
2026-07-17 · Member activity · RM 112.20
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 2
Outlet purchase
2026-06-23 · Member activity · RM 125.40
Points credited
2026-06-11 · OPLUMO Outlet 2
Outlet purchase
2026-05-30 · Member activity · RM 138.60