Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01729
VM0001729Silvermember1729@example.test · +601110001729 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,238
Current loyalty balance
Lifetime Spend
RM 1,548
Across 21 visits
Total Visits
21
Since 2025-07-30
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,238 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 13
Outlet purchase
2026-07-13 · Member activity · RM 51.00
App session
2026-07-01 · OPLUMO Outlet 13
Points credited
2026-06-19 · Member activity · RM 57.80
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 13
Outlet purchase
2026-05-26 · Member activity · RM 64.60
Points credited
2026-05-14 · OPLUMO Outlet 13
Outlet purchase
2026-05-02 · Member activity · RM 71.40