Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 17240
VM0017240Membermember17240@example.test · +601110017240 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
411
Current loyalty balance
Lifetime Spend
RM 515
Across 8 visits
Total Visits
8
Since 2025-12-12
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
411 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 3
Outlet purchase
2026-04-05 · Member activity · RM 39.75
App session
2026-03-24 · OPLUMO Outlet 3
Points credited
2026-03-12 · Member activity · RM 45.05
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 3
Outlet purchase
2026-02-16 · Member activity · RM 50.35
Points credited
2026-02-04 · OPLUMO Outlet 3
Outlet purchase
2026-01-23 · Member activity · RM 55.65