Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 17198
VM0017198Silvermember17198@example.test · +601110017198 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted In
Points Balance
2,174
Current loyalty balance
Lifetime Spend
RM 2,718
Across 24 visits
Total Visits
24
Since 2025-07-25
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
27d
2026-09-12
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,174 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-12 · OPLUMO Outlet 12
Outlet purchase
2026-08-31 · Member activity · RM 105.00
App session
2026-08-19 · OPLUMO Outlet 12
Points credited
2026-08-07 · Member activity · RM 119.00
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 12
Outlet purchase
2026-07-14 · Member activity · RM 133.00
Points credited
2026-07-02 · OPLUMO Outlet 12
Outlet purchase
2026-06-20 · Member activity · RM 147.00