Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17167
VM0017167Goldmember17167@example.test · +601110017167 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,275
Current loyalty balance
Lifetime Spend
RM 4,094
Across 22 visits
Total Visits
22
Since 2025-06-05
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
113d
2026-06-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,275 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 15
Outlet purchase
2026-06-06 · Member activity · RM 118.50
App session
2026-05-25 · OPLUMO Outlet 15
Points credited
2026-05-13 · Member activity · RM 134.30
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 15
Outlet purchase
2026-04-19 · Member activity · RM 150.10
Points credited
2026-04-07 · OPLUMO Outlet 15
Outlet purchase
2026-03-26 · Member activity · RM 165.90