Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 17161
VM0017161Goldmember17161@example.test · +601110017161 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
3,972
Current loyalty balance
Lifetime Spend
RM 4,965
Across 39 visits
Total Visits
39
Since 2024-08-09
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
107d
2026-06-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,972 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 9
Outlet purchase
2026-06-12 · Member activity · RM 78.00
App session
2026-05-31 · OPLUMO Outlet 9
Points credited
2026-05-19 · Member activity · RM 88.40
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 9
Outlet purchase
2026-04-25 · Member activity · RM 98.80
Points credited
2026-04-13 · OPLUMO Outlet 9
Outlet purchase
2026-04-01 · Member activity · RM 109.20