Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17155
VM0017155Silvermember17155@example.test · +601110017155 · Preferred outlet: OPLUMO Outlet 3
WeekendApp User
Consent Status
Opted In
Points Balance
1,141
Current loyalty balance
Lifetime Spend
RM 1,426
Across 8 visits
Total Visits
8
Since 2025-12-18
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
169d
2026-04-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,141 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 3
Outlet purchase
2026-04-11 · Member activity · RM 120.00
App session
2026-03-30 · OPLUMO Outlet 3
Points credited
2026-03-18 · Member activity · RM 136.00
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 3
Outlet purchase
2026-02-22 · Member activity · RM 152.00
Points credited
2026-02-10 · OPLUMO Outlet 3
Outlet purchase
2026-01-29 · Member activity · RM 168.00