Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17035
VM0017035Goldmember17035@example.test · +601110017035 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
3,209
Current loyalty balance
Lifetime Spend
RM 4,012
Across 25 visits
Total Visits
25
Since 2025-02-14
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,209 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 2
Outlet purchase
2026-04-10 · Member activity · RM 121.50
App session
2026-03-29 · OPLUMO Outlet 2
Points credited
2026-03-17 · Member activity · RM 137.70
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 2
Outlet purchase
2026-02-21 · Member activity · RM 153.90
Points credited
2026-02-09 · OPLUMO Outlet 2
Outlet purchase
2026-01-28 · Member activity · RM 170.10