Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 17016
VM0017016Silvermember17016@example.test · +601110017016 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
2,301
Current loyalty balance
Lifetime Spend
RM 2,877
Across 13 visits
Total Visits
13
Since 2026-01-17
Average Order Value
RM 180
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,301 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 17
Outlet purchase
2026-08-09 · Member activity · RM 135.00
App session
2026-07-28 · OPLUMO Outlet 17
Points credited
2026-07-16 · Member activity · RM 153.00
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 171.00
Points credited
2026-06-10 · OPLUMO Outlet 17
Outlet purchase
2026-05-29 · Member activity · RM 189.00