Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 17011
VM0017011Silvermember17011@example.test · +601110017011 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
1,949
Current loyalty balance
Lifetime Spend
RM 2,437
Across 44 visits
Total Visits
44
Since 2024-03-07
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,949 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 12
Outlet purchase
2026-04-08 · Member activity · RM 38.25
App session
2026-03-27 · OPLUMO Outlet 12
Points credited
2026-03-15 · Member activity · RM 43.35
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 12
Outlet purchase
2026-02-19 · Member activity · RM 48.45
Points credited
2026-02-07 · OPLUMO Outlet 12
Outlet purchase
2026-01-26 · Member activity · RM 53.55