Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 17009
VM0017009Membermember17009@example.test · +601110017009 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
787
Current loyalty balance
Lifetime Spend
RM 985
Across 13 visits
Total Visits
13
Since 2025-09-28
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
160d
2026-05-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
787 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 10
Outlet purchase
2026-04-20 · Member activity · RM 74.25
App session
2026-04-08 · OPLUMO Outlet 10
Points credited
2026-03-27 · Member activity · RM 84.15
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 10
Outlet purchase
2026-03-03 · Member activity · RM 94.05
Points credited
2026-02-19 · OPLUMO Outlet 10
Outlet purchase
2026-02-07 · Member activity · RM 103.95