Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 16990
VM0016990Goldmember16990@example.test · +601110016990 · Preferred outlet: OPLUMO Outlet 8
App UserFamily
Consent Status
Opted In
Points Balance
2,476
Current loyalty balance
Lifetime Spend
RM 3,096
Across 43 visits
Total Visits
43
Since 2024-07-22
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,476 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 8
Outlet purchase
2026-08-05 · Member activity · RM 57.75
App session
2026-07-24 · OPLUMO Outlet 8
Points credited
2026-07-12 · Member activity · RM 65.45
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 8
Outlet purchase
2026-06-18 · Member activity · RM 73.15
Points credited
2026-06-06 · OPLUMO Outlet 8
Outlet purchase
2026-05-25 · Member activity · RM 80.85