Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 16985
VM0016985Membermember16985@example.test · +601110016985 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted Out
Points Balance
269
Current loyalty balance
Lifetime Spend
RM 337
Across 8 visits
Total Visits
8
Since 2025-12-18
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
269 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 3
Outlet purchase
2026-04-11 · Member activity · RM 32.25
App session
2026-03-30 · OPLUMO Outlet 3
Points credited
2026-03-18 · Member activity · RM 36.55
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 3
Outlet purchase
2026-02-22 · Member activity · RM 40.85
Points credited
2026-02-10 · OPLUMO Outlet 3
Outlet purchase
2026-01-29 · Member activity · RM 45.15