Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N1
Nurul 16977
VM0016977Membermember16977@example.test · +601110016977 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
922
Current loyalty balance
Lifetime Spend
RM 1,154
Across 28 visits
Total Visits
28
Since 2025-03-16
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
86d
2026-07-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
922 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 12
Outlet purchase
2026-07-03 · Member activity · RM 39.75
App session
2026-06-21 · OPLUMO Outlet 12
Points credited
2026-06-09 · Member activity · RM 45.05
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 12
Outlet purchase
2026-05-16 · Member activity · RM 50.35
Points credited
2026-05-04 · OPLUMO Outlet 12
Outlet purchase
2026-04-22 · Member activity · RM 55.65