Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 16963
VM0016963Goldmember16963@example.test · +601110016963 · Preferred outlet: OPLUMO Outlet 15
WeekendApp User
Consent Status
Opted In
Points Balance
3,741
Current loyalty balance
Lifetime Spend
RM 4,677
Across 43 visits
Total Visits
43
Since 2024-08-23
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
21d
2026-09-18
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,741 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-18 · OPLUMO Outlet 15
Outlet purchase
2026-09-06 · Member activity · RM 98.25
App session
2026-08-25 · OPLUMO Outlet 15
Points credited
2026-08-13 · Member activity · RM 111.35
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 15
Outlet purchase
2026-07-20 · Member activity · RM 124.45
Points credited
2026-07-08 · OPLUMO Outlet 15
Outlet purchase
2026-06-26 · Member activity · RM 137.55