Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16958
VM0016958Membermember16958@example.test · +601110016958 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted In
Points Balance
145
Current loyalty balance
Lifetime Spend
RM 182
Across 4 visits
Total Visits
4
Since 2026-02-25
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
145 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 10
Outlet purchase
2026-04-08 · Member activity · RM 41.25
App session
2026-03-27 · OPLUMO Outlet 10
Points credited
2026-03-15 · Member activity · RM 46.75
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 10
Outlet purchase
2026-02-19 · Member activity · RM 52.25
Points credited
2026-02-07 · OPLUMO Outlet 10
Outlet purchase
2026-01-26 · Member activity · RM 57.75