Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16945
VM0016945Silvermember16945@example.test · +601110016945 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
2,184
Current loyalty balance
Lifetime Spend
RM 2,731
Across 16 visits
Total Visits
16
Since 2025-08-19
Average Order Value
RM 159
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,184 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 14
Outlet purchase
2026-05-04 · Member activity · RM 119.25
App session
2026-04-22 · OPLUMO Outlet 14
Points credited
2026-04-10 · Member activity · RM 135.15
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 14
Outlet purchase
2026-03-17 · Member activity · RM 151.05
Points credited
2026-03-05 · OPLUMO Outlet 14
Outlet purchase
2026-02-21 · Member activity · RM 166.95