Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16910
VM0016910Goldmember16910@example.test · +601110016910 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
2,979
Current loyalty balance
Lifetime Spend
RM 3,724
Across 36 visits
Total Visits
36
Since 2024-12-17
Average Order Value
RM 128
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
31d
2026-09-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,979 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-08 · OPLUMO Outlet 13
Outlet purchase
2026-08-27 · Member activity · RM 96.00
App session
2026-08-15 · OPLUMO Outlet 13
Points credited
2026-08-03 · Member activity · RM 108.80
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 13
Outlet purchase
2026-07-10 · Member activity · RM 121.60
Points credited
2026-06-28 · OPLUMO Outlet 13
Outlet purchase
2026-06-16 · Member activity · RM 134.40