Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16897
VM0016897Goldmember16897@example.test · +601110016897 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,522
Current loyalty balance
Lifetime Spend
RM 3,153
Across 40 visits
Total Visits
40
Since 2024-07-28
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
101d
2026-06-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,522 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 17
Outlet purchase
2026-06-18 · Member activity · RM 64.50
App session
2026-06-06 · OPLUMO Outlet 17
Points credited
2026-05-25 · Member activity · RM 73.10
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 17
Outlet purchase
2026-05-01 · Member activity · RM 81.70
Points credited
2026-04-19 · OPLUMO Outlet 17
Outlet purchase
2026-04-07 · Member activity · RM 90.30