Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 16885
VM0016885Goldmember16885@example.test · +601110016885 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,018
Current loyalty balance
Lifetime Spend
RM 5,023
Across 33 visits
Total Visits
33
Since 2024-12-02
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
100d
2026-07-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,018 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 5
Outlet purchase
2026-06-19 · Member activity · RM 116.25
App session
2026-06-07 · OPLUMO Outlet 5
Points credited
2026-05-26 · Member activity · RM 131.75
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 5
Outlet purchase
2026-05-02 · Member activity · RM 147.25
Points credited
2026-04-20 · OPLUMO Outlet 5
Outlet purchase
2026-04-08 · Member activity · RM 162.75