Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01688
VM0001688Goldmember1688@example.test · +601110001688 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
3,742
Current loyalty balance
Lifetime Spend
RM 4,678
Across 27 visits
Total Visits
27
Since 2025-04-08
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,742 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 6
Outlet purchase
2026-07-08 · Member activity · RM 108.00
App session
2026-06-26 · OPLUMO Outlet 6
Points credited
2026-06-14 · Member activity · RM 122.40
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 6
Outlet purchase
2026-05-21 · Member activity · RM 136.80
Points credited
2026-05-09 · OPLUMO Outlet 6
Outlet purchase
2026-04-27 · Member activity · RM 151.20