Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M1
Michelle 16871
VM0016871Silvermember16871@example.test · +601110016871 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,402
Current loyalty balance
Lifetime Spend
RM 1,753
Across 37 visits
Total Visits
37
Since 2024-12-11
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
19d
2026-09-20
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,402 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-20 · OPLUMO Outlet 8
Outlet purchase
2026-09-08 · Member activity · RM 35.25
App session
2026-08-27 · OPLUMO Outlet 8
Points credited
2026-08-15 · Member activity · RM 39.95
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 8
Outlet purchase
2026-07-22 · Member activity · RM 44.65
Points credited
2026-07-10 · OPLUMO Outlet 8
Outlet purchase
2026-06-28 · Member activity · RM 49.35