Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16868
VM0016868Membermember16868@example.test · +601110016868 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
750
Current loyalty balance
Lifetime Spend
RM 938
Across 23 visits
Total Visits
23
Since 2025-04-08
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
153d
2026-05-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
750 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-09 · OPLUMO Outlet 5
Outlet purchase
2026-04-27 · Member activity · RM 33.75
App session
2026-04-15 · OPLUMO Outlet 5
Points credited
2026-04-03 · Member activity · RM 38.25
Win-back campaign delivered
2026-03-22 · OPLUMO Outlet 5
Outlet purchase
2026-03-10 · Member activity · RM 42.75
Points credited
2026-02-26 · OPLUMO Outlet 5
Outlet purchase
2026-02-14 · Member activity · RM 47.25