Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01685
VM0001685Goldmember1685@example.test · +601110001685 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,899
Current loyalty balance
Lifetime Spend
RM 3,624
Across 27 visits
Total Visits
27
Since 2025-03-31
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
89d
2026-07-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,899 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 3
Outlet purchase
2026-06-30 · Member activity · RM 111.00
App session
2026-06-18 · OPLUMO Outlet 3
Points credited
2026-06-06 · Member activity · RM 125.80
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 3
Outlet purchase
2026-05-13 · Member activity · RM 140.60
Points credited
2026-05-01 · OPLUMO Outlet 3
Outlet purchase
2026-04-19 · Member activity · RM 155.40