Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 16822
VM0016822Goldmember16822@example.test · +601110016822 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted In
Points Balance
3,188
Current loyalty balance
Lifetime Spend
RM 3,986
Across 32 visits
Total Visits
32
Since 2025-01-09
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
80d
2026-07-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,188 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 10
Outlet purchase
2026-07-09 · Member activity · RM 108.75
App session
2026-06-27 · OPLUMO Outlet 10
Points credited
2026-06-15 · Member activity · RM 123.25
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 10
Outlet purchase
2026-05-22 · Member activity · RM 137.75
Points credited
2026-05-10 · OPLUMO Outlet 10
Outlet purchase
2026-04-28 · Member activity · RM 152.25