Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16820
VM0016820Silvermember16820@example.test · +601110016820 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,534
Current loyalty balance
Lifetime Spend
RM 1,918
Across 41 visits
Total Visits
41
Since 2024-09-09
Average Order Value
RM 42
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
40d
2026-08-30
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,534 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-30 · OPLUMO Outlet 8
Outlet purchase
2026-08-18 · Member activity · RM 31.50
App session
2026-08-06 · OPLUMO Outlet 8
Points credited
2026-07-25 · Member activity · RM 35.70
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 8
Outlet purchase
2026-07-01 · Member activity · RM 39.90
Points credited
2026-06-19 · OPLUMO Outlet 8
Outlet purchase
2026-06-07 · Member activity · RM 44.10