Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 16810
VM0016810Silvermember16810@example.test · +601110016810 · Preferred outlet: OPLUMO Outlet 15
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,299
Current loyalty balance
Lifetime Spend
RM 1,624
Across 27 visits
Total Visits
27
Since 2025-04-09
Average Order Value
RM 71
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,299 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 15
Outlet purchase
2026-07-09 · Member activity · RM 53.25
App session
2026-06-27 · OPLUMO Outlet 15
Points credited
2026-06-15 · Member activity · RM 60.35
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 15
Outlet purchase
2026-05-22 · Member activity · RM 67.45
Points credited
2026-05-10 · OPLUMO Outlet 15
Outlet purchase
2026-04-28 · Member activity · RM 74.55