Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16808
VM0016808Goldmember16808@example.test · +601110016808 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
2,512
Current loyalty balance
Lifetime Spend
RM 3,140
Across 30 visits
Total Visits
30
Since 2025-05-02
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
3d
2026-10-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,512 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-06 · OPLUMO Outlet 13
Outlet purchase
2026-09-24 · Member activity · RM 84.00
App session
2026-09-12 · OPLUMO Outlet 13
Points credited
2026-08-31 · Member activity · RM 95.20
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 13
Outlet purchase
2026-08-07 · Member activity · RM 106.40
Points credited
2026-07-26 · OPLUMO Outlet 13
Outlet purchase
2026-07-14 · Member activity · RM 117.60