Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 16804
VM0016804Membermember16804@example.test · +601110016804 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
686
Current loyalty balance
Lifetime Spend
RM 858
Across 16 visits
Total Visits
16
Since 2025-10-06
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
98d
2026-07-03
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
686 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 9
Outlet purchase
2026-06-21 · Member activity · RM 52.50
App session
2026-06-09 · OPLUMO Outlet 9
Points credited
2026-05-28 · Member activity · RM 59.50
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 9
Outlet purchase
2026-05-04 · Member activity · RM 66.50
Points credited
2026-04-22 · OPLUMO Outlet 9
Outlet purchase
2026-04-10 · Member activity · RM 73.50