Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 16802
VM0016802Platinummember16802@example.test · +601110016802 · Preferred outlet: OPLUMO Outlet 7
LunchNew Joiner
Consent Status
Opted In
Points Balance
5,002
Current loyalty balance
Lifetime Spend
RM 6,253
Across 39 visits
Total Visits
39
Since 2024-08-15
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
101d
2026-06-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,002 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 7
Outlet purchase
2026-06-18 · Member activity · RM 103.50
App session
2026-06-06 · OPLUMO Outlet 7
Points credited
2026-05-25 · Member activity · RM 117.30
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 7
Outlet purchase
2026-05-01 · Member activity · RM 131.10
Points credited
2026-04-19 · OPLUMO Outlet 7
Outlet purchase
2026-04-07 · Member activity · RM 144.90