Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 16781
VM0016781Silvermember16781@example.test · +601110016781 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,358
Current loyalty balance
Lifetime Spend
RM 1,698
Across 19 visits
Total Visits
19
Since 2025-11-16
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
3d
2026-10-06
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,358 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-06 · OPLUMO Outlet 3
Outlet purchase
2026-09-24 · Member activity · RM 78.00
App session
2026-09-12 · OPLUMO Outlet 3
Points credited
2026-08-31 · Member activity · RM 88.40
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 3
Outlet purchase
2026-08-07 · Member activity · RM 98.80
Points credited
2026-07-26 · OPLUMO Outlet 3
Outlet purchase
2026-07-14 · Member activity · RM 109.20