Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 16760
VM0016760Goldmember16760@example.test · +601110016760 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,560
Current loyalty balance
Lifetime Spend
RM 3,201
Across 44 visits
Total Visits
44
Since 2024-04-13
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
135d
2026-05-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,560 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 16
Outlet purchase
2026-05-15 · Member activity · RM 66.00
App session
2026-05-03 · OPLUMO Outlet 16
Points credited
2026-04-21 · Member activity · RM 74.80
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 16
Outlet purchase
2026-03-28 · Member activity · RM 83.60
Points credited
2026-03-16 · OPLUMO Outlet 16
Outlet purchase
2026-03-04 · Member activity · RM 92.40